Logan Limousine Car Service

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Frequently Asked Questions

Our fleet includes a wide range of luxury vehicles to suit various needs and preferences. We offer:

  • Sedans: Ideal for individuals or small groups (up to 3 passengers), perfect for airport transfers or business travel.
  • Luxury Sedans: Offering a higher level of comfort and sophistication, these vehicles are great for executives and special occasions.
  • SUVs: Available in two sizes, our SUVs can accommodate either 3 passengers with extra luggage space or 6 passengers, making them ideal for families, small groups, or those with more luggage.
  • Luxury SUVs: Combining space and luxury, these vehicles are perfect for larger groups or VIP transportation, with seating for up to 6 passengers.
  • Vans: Our vans can accommodate up to 10 passengers, making them ideal for group travel, corporate events, or family outings.

Each vehicle in our fleet is meticulously maintained and equipped with modern amenities to ensure a comfortable and luxurious experience.

Booking with us is simple and convenient. You can make a reservation in one of three ways:

  • Online: Visit our website and use our easy-to-navigate booking form. Simply enter your trip details, choose your vehicle, and confirm your booking.
  • Phone: Call our customer service team directly to book your service. We’re available to assist with any special requests or answer any questions you might have.
  • Email: You can also email us with your booking details, and a member of our team will get back to you to confirm your reservation.

Once your booking is confirmed, you’ll receive a confirmation email with all the details of your reservation.

While we recommend booking as early as possible to ensure availability, we understand that plans can change or arise at the last minute. We accept bookings up to a few hours before your desired pick-up time, subject to vehicle availability. However, for special occasions like weddings or large events, we advise booking several weeks in advance to secure your preferred vehicle and avoid disappointment.

Yes, we understand that plans can change, and we strive to be as flexible as possible. If you need to make changes to your reservation, such as altering the pick-up time, location, or vehicle type, please contact us as soon as possible. Changes can be made free of charge up to 2 hours before your scheduled pick-up time. Changes requested within 2 hours of the pick-up time may be subject to availability and additional charges.

Our cancellation policy is designed to be fair and transparent:

  • Cancellations made more than 2 hours before the scheduled pick-up time: Full refund.
  • Cancellations made less than 2 hours before the scheduled pick-up time: May incur a cancellation fee up to the full amount of the booking.

We recommend contacting us as early as possible if you need to cancel or reschedule your service. Refunds will be processed back to the original payment method.

Yes, we monitor all flights in real-time to ensure that our chauffeurs are there when you need them, regardless of any delays or early arrivals. If your flight is delayed, our chauffeur will adjust their schedule accordingly, so you won’t be left waiting. Similarly, if your flight arrives early, we’ll do our best to be there as soon as you land.

Your safety is our top priority. All our vehicles undergo regular maintenance and safety inspections to ensure they meet the highest standards. Additionally, our chauffeurs are fully licensed, insured, and trained to provide safe and professional service. During your ride, we follow all local and federal safety guidelines, including those related to COVID-19, with vehicles being thoroughly sanitized between rides. We also offer child seats upon request to ensure the safety of our younger passengers.

We aim to make your ride as comfortable and enjoyable as possible. We offer a range of amenities, including bottled water, Wi-Fi, phone chargers, and newspapers. If you have specific requests, such as a particular type of music, temperature preferences, or additional stops, please let us know when booking or inform your chauffeur at the start of your journey. We’re happy to accommodate your needs wherever possible.

Yes, while we operate most of our business in Boston, we offer transportation services to surrounding areas, including Cambridge, Brookline, Newton, Wellesley, and more. Additionally, we provide transportation to and from regional airports and other cities within a reasonable distance. If you’re planning a trip outside of our standard service area, please contact us to discuss your needs, and we’ll do our best to accommodate you.

We accept a variety of payment methods for your convenience, including:

  • Credit/Debit Cards: We accept all major credit and debit cards.
  • Corporate Accounts: If you are a corporate client, we offer the option to set up a corporate account for easy, streamlined billing.
  • PayPal: We also accept payments via PayPal for online bookings.

Payment is typically processed at the time of booking, and a receipt will be emailed to you for your records.